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Customer Service
We hope you are able to find the information you are looking for in this section. If you are unable to, please call us on 0845 867 4196 and we will be happy to help.
- Placing an order
- Credit/Debit Cards Accepted
- Vouchers
- Complaints
- Returns & Refunds Policy
- Where we deliver
- Free Delivery
- Standard Delivery
- Express Delivery
- Delivery on specific days or on Saturdays
- Delivery of your order
- International deliveries
- Security
- Corporate Orders
- Affiliates
- More FAQ's
- Placing an order
- There are 2 ways to shop with PicnicShop.co.uk:
- Website - the best way to place an order with PicnicShop.co.uk is to use this website via its secure server
- Telephone - call us on 0845 867 4196 and place your order over the telephone
- Credit/Debit Cards Accepted
- We accept Visa, Mastercard, Delta, Solo, Switch & Maestro Back to top
- Vouchers
- If you have a voucher code, this can be entered on the check out page before proceeding to enter your address details. Once the code has been entered into the specified box, click the redeem voucher button and this will automatically deduct the voucher amount from your order sub total. Please note that the voucher will be deducted from the total product value only, any delivery charge will remain the same. Back to top
- Complaints
- We want to know what you think of our website and its products. We therefore welcome all feedback and will endeavour to deal with any problems experienced by our customers within five working days.
If you have any feedback or a complaint please email us or call our Customer Service team on 0845 867 4196 (all calls charged at local rate). Back to top
- Returns & Refunds Policy
- In the event that you receive an order and then decide you no longer want it, please contact us and return it within 7 working days, starting from the first working day after you receive the good, and we will give you a full refund within the next 30 days. Likewise, if you receive an order that is faulty, we will be happy to give you a full refund or send out a replacement, if you return the item within 7 working days from receipt of the good.
- If either if these apply, you can contact us by telephone, on 0845 867 4196 or by email. The return address is:
- PicnicShop.co.uk
- MB Interactive LLP
- International Logistics Group Ltd
- Unit 2d
- Gatwick Gate Industrial Estate
- Lowfield Heath
- Crawley
- RH11 0TG
- You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method that requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery). Please include your name, order number and reason for returning the item in the package. This does not affect your statuary rights as a consumer. Back to top
- Where we deliver
- Currently, we only offer deliveries to the UK. All delivery charges on PicnicShop.co.uk, including our ‘free standard delivery over £50’ offer only cover the UK mainland. If you require a delivery outside mainland UK please contact us on 0845 867 4196 and we will be happy to make alternative arrangements. Areas which are considered outside of UK mainland, and will therefore incur additional charges include (but are not exclusive to): Isle of Wight, Isle of Man, Northern Ireland, Scottish Highlands. If you place an order for a location that requires additional payment, we will contact you to request payment over the telephone. For some non-mainland UK addresses, delivery may take 2-3 days longer than our advertised delivery times. Back to top
- Free Delivery
- Free delivery is available for all orders over the value of £50. All free delivery orders placed before 3pm are processed the same day and are delivered within 3-5 working days. Orders placed after 3pm are processed the following working day.
- Standard Delivery
- If you select the standard delivery option, your order will be delivered within 2-3 working days. Orders placed after 3pm will be processed on the next working day and so therefore an extra day should be added to the delivery time.
The standard delivery option is available for all orders and costs £3.95.
- Express Delivery
- Where the express delivery option is available and selected, orders placed before 3pm (on a working day) will be despatched on the same day for delivery the following working day. If the express delivery option is selected on an order placed after 3pm on a working day or on a weekend, the order will be sent out on a next day delivery on the next working day.
The express delivery option is available on most, but not all, products and costs £6.95.
- Delivery on specific days or on Saturdays
- If you would prefer your order to be delivered on a specified day, please call us on 0845 867 4196 to make the necessary arrangements. This may incur an extra charge.
If you require a Saturday delivery please call us on 0845 867 4196 and we will be happy to make the necessary arrangements, although this will incur an extra charge. Back to top
- Delivery of your order
- Due to the large range of sizes of products offered by PicnicShop.co.uk, orders will be despatched either by courier or post.
Orders despatched by courier or Special Delivery will require a signature as proof of delivery, so please ensure that somebody is available to sign for the delivery. Back to top
- International deliveries
- We do not currently offer delivery outside of the UK. Back to top
- Security
- The safety of your credit/debit card details is guaranteed when you use PicnicShop.co.uk. We use Protx to process out credit/debit card orders – their secure server uses the latest measures to protect your security with 128-bit SSL software to encrypt your credit/debit card information when you place an order.
When you click on the 'Proceed' button you will see that the address changes to https://secure.picnicshop.co.uk followed by a very long series of characters. The https:// part of this address indicates that you are now on a secure server and it is further confirmed by the padlock logo (or key) appearing on the right hand side of your web browser.
In the unlikely event of unauthorised use of your credit or debit card for a purchase at PicnicShop.co.uk, most banks and card issuers either cover all the charges or may limit your liability to just £50.00. To demonstrate our commitment to your safety, if your bank or card issuer holds you liable, PicnicShop.co.uk will cover your liability up to £50.00 provided that the unauthorised use of your credit or debit card resulted through no fault of your own.
- Corporate Orders
- Our range includes a wide variety of picnic backpacks and baskets as well as many picnic accessories. We are able to offer discounted rates for our products when larger quantities are ordered.
We also offer a customisation service whereby products can have company logos added or they can be tailored to individual requirements such as a new colour.
On the delivery side, we are very flexible - we can easily handle the fulfilment of individual products for you or deliver the all the products to one address – which ever you prefer.
If you are interested in our range, please give us a call on 0845 867 4196 or email us and we will be happy to discuss your requirements in further detail. Back to top
- Affiliates
- About us - At PicnicShop.co.uk we sell an extensive range of picnic products with items ranging from picnic baskets and picnic backpacks to rugs, tables and chairs – we even sell hammocks and barbeques!
- How does our affiliate programme work? - The Picnic Shop Affiliates Programme is an easy and exciting way for you to earn money from your website by selling our products direct from your own website.
- Why should become an affiliate of Picnicshop.co.uk? - By linking to picnicshop.co.uk you can earn a generous referral fee on all online orders placed through your site. We handle all of the Customer Service, Payment and Delivery aspect of your orders - you just have to provide the Customer!
- What will the banners and links look like? - We have many sizes of banners and our creative is constantly changing to keep your site looking fresh and up-to-date.
- What is the next step? - We have teamed up with Paid On Results, one the leading affiliate networks, so if you're already a member of Paid On Results, simply click on the link below to login using your Affiliate ID and password.
- Click here if you have an existing account with Paid On Results.
- I don’t have an account with Paid On Results. What do I do? - Becoming a Paid On Results affiliate could not be easier and with no sign-up charge, you have nothing to lose and everything to gain. Simply click on the link below to sign up for an account today.
- Click here if you would like to set up a new account with Paid On Results. Back to top
- More FAQ's
- If you have not found your answer above, maybe the following FAQ's will help. If you are still unable to find the answer you are looking for, please contact us either by email or by telephone on 0845 867 4196. Back to top
- I have attempted to put an order through, but it has said my card has been declined. I am sure there is no problem with my card, so what is the problem?
- I have received my order, but it didn't come with a VAT receipt, how do I get one of these?
- I have seen PicnicShop.co.uk on my card statement, but I didn't place an order with PicnicShop.co.uk, why would this be?
- I live outside of the UK, are you able to deliver your products to me?
- I live within the UK, but not on the mainland, are you able to deliver your products to me?
- I would like my order delivered on a Saturday, is this possible?
- I would like my order delivered to a BFPO address, is this possible?
- I would like to order an item with Express Delivery, but this is not appearing as an option, why is this?
- I would like to send my order as a gift and do not want the recipient to see any pricing information, is this possible?
- I would like to specify a time of day for my order, is this possible?
- I have attempted to put an order through, but it has said my card has been declined. I am sure there is no problem with my card, so what is the problem?
- There are many reasons for this to happen. The most common reason is that the cardholder’s address has not been entered correctly; this must match the address on your card statement. If this is not the case, the best option is to call us on 0845 867 4196 and we can take your order over the telephone. Back to "More FAQ's"
- I have received my order, but it didnt come with a VAT receipt, how do I get one of these?
- Please email us and we will happily email a VAT receipt to you.
- I have seen PicnicShop.co.uk on my card statement, but I didn't place an order with PicnicShop.co.uk, why would this be?
- PicnicShop.co.uk has several partner sites, all of which show up as PicnicShop.co.uk on your card statement. These sites include Games On Board, Globe World, Fun Loo Seats, Smart Sleeves and Table Play. If in doubt, please call us on 0845 867 4196. Back to "More FAQ's"
- I live outside of the UK, are you able to deliver your products to me?
- Unfortunately, we are not currently able to deliver our products outside of the UK. Back to "More FAQ's"
- I live within the UK, but not on the mainland, are you able to deliver your products to me?
- Yes, we can still deliver our products to areas outside of mainland UK (eg. Northern Ireland, Isle of Wight, Isle of Man, Channel Islands), but, unfortunately, this involves an extra cost and these orders cannot currently be taken online. If you live in one of these areas, please call us on 0845 867 4196 and we will happily take your order over the telephone. Back to "More FAQ's"
- I would like my order delivered on a Saturday, is this possible?
- Yes, this is possible for most items. However, this involves an extra cost and these orders cannot currently be taken online. If you would like a Saturday delivery, please call us on 0845 867 4196 and we will happily take your order over the telephone. Back to "More FAQ's"
- I would like my order delivered to a BFPO address, is this possible?
- Yes, there is no problem at all with this. Simply put the order through on the website as with a normal address. If you have any problems, please call us on 0845 867 4196 and we can take your order over the telephone. Back to "More FAQ's"
- I would like to order an item with Express Delivery, but this is not appearing as an option, why is this?
- Some of our items are made to order, and therefore, we cannot always guarantee next day delivery for these items. If you need an item urgently, but there is no express delivery option, please call us on 0845 867 4196 and we will do our best to help you. The cost for express delivery on these items may be greater than our standard express delivery charge. Back to "More FAQ's"
- I would like to send my order as a gift and do not want the recipient to see any pricing information, is this possible?
- This is fine, no pricing information is sent out with your order. Back to "More FAQ's"
- I would like to specify a time of day for my order, is this possible?
- Although we would like to provide this service, any kind of timed delivery is very expensive and we are, therefore, unable to do this. Back to "More FAQ's"
