Placing an order:
There are 4 different ways to shop with PicnicShop.co.uk:
- Website - the best way to place an order with
PicnicShop.co.uk is to use this website via its secure server
- Telephone - call us on 0845 867 4196 and place
your order over the telephone
- Fax - send us a fax on 0870 479 2755 and simply
tell us what product(s) you require, the card holder address,
the delivery address, the credit card number, expiry date and,
if a Switch Card, the issue number on the card. Please also let
us have a contact number
- Post - post your order, to PicnicShop.co.uk,
MB Interactive LLP, 3 College Yard, Lower Dagnall Street, St Albans,
AL3 4PA, letting us know what product(s) you require, the delivery
address and a contact number. Cheques should be made payable to
'MB Interactive LLP'. Please note that payment by cheque will
add 4 days to the delivery time
Cred/Debit cards accepted:
We accept Visa, Mastercard, Delta, Solo and Switch.
Currencies accepted:
We only accept payment
in British Pounds.
Vouchers:
If you have a voucher code, this can be entered on the check out
page before proceeding to enter your address details. Once the code has been
entered into the specified box, click the redeem voucher button and this
will automatically deduct the voucher amount from your order sub total. Please
note that the voucher will be deducted from the total product value only,
any delivery charge will remain the same.
Complaints:
We want to know what you think of our
website and its products. We therefore welcome all feedback and will endeavour
to deal with any problems experienced by our customers within five working
days.
If you have any feedback or a complaint please email us
or call our Customer Service team on 0845 867 4196 (all calls charged
at local rate).
Returns & Refunds Policy:
In the event that you receive an order and
then decide you no longer want it, please contact us and return it within
7 working days, starting from the first working day after you receive the
good, and we will give you a full refund within the next 30 days. Likewise,
if you receive an order that is faulty, we will be happy to give you a full
refund or send out a replacement, if you return the item within 7 working
days from receipt of the good.
If either if these apply, you can contact us by telephone, on 0845 867 4196
or by email.
The return address is:
PicnicShop.co.uk
MB Interactive LLP
3 College Yard
Lower Dagnall Street
St Albans
Herts AL3 4PA
You will be responsible for the item or items until they reach us. For
your own protection, we suggest you use a secure delivery method that
requires a signature upon delivery such as Royal Mail First Class (Recorded
Delivery). This does not affect your statuary rights as a consumer. |
